Expert and User Insights by Crazy Domains Customers
Crazy Domains’ cloud web hosting servers are built at enterprise level for high performance and scalability to deliver blazing website speeds with maximum reliability and security.
I’ve experienced a prolonged outage of my website for over 12 days, leading to considerable frustration. Despite numerous phone calls and emails to Crazy Domain customer service, each interaction involves recounting the entire situation to a different representative. The recurring response is a generic apology, leaving me in a state of continued uncertainty. Unfortunately, this downtime has resulted in the loss of a significant client and substantial financial setbacks.
Moreover, it’s disheartening to note that Crazy Domain seems unable to provide a definitive solution to the issue. At times, their attempts to address the problem seem misguided, potentially designed to prolong discussions and buy more time for themselves, rather than offering a genuine resolution. This lack of clarity and efficiency further diminishes my trust in Crazy Domain, and it’s crucial for others to be aware of these issues as well.
Poor customer service with extended server downtime 8 hours still counting, no loyalty to loyal customers, disappointed!
Have unlimited hosting with Crazy Domains. Around 10 websites to the hosting. Server has been down for more than 2 hours. Customer service is terrible. I had to remind the agent that the initial recording while waiting to speak to a customer service agent, mentioned that I will speak to a friendly customer service agent. And when I got through to the agent, not friendly at all and had to remind him that the prerecording said I’ll be speaking to a ‘Friendly customer service agent’ then he changed his tune. Additionally have been a customer for quiet some time, and in the past when a huge issue like this occurs, they use to compensate by giving some free extra hosting, they do recognise loyal customers or have a policy around recognising loyal customers, my last bill was $1000 and I get really poor customer service and a poor product. I will be looking to move all my hosting elsewhere and as well as move all my clients hosting away from Crazy Domains. See photos for proof that servers were down and still down for more than 3 hours! Called several times for an update, now still down and its been 6 hours and counting.
Please accept our sincerest apologies for having to experience a service downtime. We truly understand how this affected the entire performance of the mentioned domains.
Please know that we have received your query and we are still in the process of evaluating the entire context of the incident.
Kindly provide us ample time to conclude the compensation to be given.
Von D 1300 210 210 supportreviews@crazydomains.com
Please accept our sincerest apologies for having to experience a service downtime. We truly understand how this affected the entire performance of the mentioned domains.
Please know that we have received your query and we are still in the process of evaluating the entire context of the incident.
Kindly provide us ample time to conclude the compensation to be given.
Von D 1300 210 210 supportreviews@crazydomains.com
Please accept our sincerest apologies for having to experience a service downtime. We truly understand how this affected the entire performance of the mentioned domains.
Please know that we have received your query and we are still in the process of evaluating the entire context of the incident.
Kindly provide us ample time to conclude the compensation to be given.
Von D 1300 210 210 supportreviews@crazydomains.com
SCAM! I bought Happy.sg domain through their agent service. For a few week it was registered under my name. However then they transferred it to someone (or maybe to themselves) and sent me an email that the registration was unsuccessful. Beware of them!
We regret to hear about your feedback and we are truly sorry for the inconvenience this has caused you. We thank you for bringing this to our attention, and we hope that you will give us a chance to address your concern in the most suitable way.
We have received your response and we are currently working on your case. We truly apologize for the inconvenience caused and we asked for your patience as we worked on your case.
I do not recommend this service. Customer service is bad and the site is either poorly designed or deliberately misleading. I think the latter.
After 3 months they started charging me what works out as more than eight times my initial annual fee. This was for a sitebuilder tool which I never used. They won’t refund me.
They also started charging me to keep my details private, which I’m paying. Surely it should just be part of the original price?
So in short, it will seem cheap, but they are sharks.
We would like to know more about your review. We tried locating related tickets, accounts or comments that you maybe associated with, unfortunately, we were unable to find one.
It would be of great help if you are able to provide us with your complete domain name, customer/member ID, or your contact number.
We are having to send emails via Gmail as the ‘business’ cough cough, email service doesnt work properly.
A week ago Crazy Domains cut off my email service. I had spent over 4 hours and 5 calls trying to get through to a manager. They switched it back on however a week later we still can’t send or receive attachments so are having to use gmail and hotmail (yup – that’s how we are trying to keep our business moving) – it is utterly shocking. I’ve contacted the senior management at Crazy Domains, but rather than take ownership they get the minions to call and read me another of their scripts. This company is utterly useless. The management hideaway in their ivory towers and the ill trained cheap labour continue to make a hash of things. This is just one of a series of issues with Crazy Domains. But what I will say is that they are far from superb and to be honest it amazes me that they have any customers. They should have just stuck to selling domain names as it is more aligned to their skill set. The loss of productivity to my business is mounting by the day. Take your business elsewhere – honestly this is the worst company and customer service. The frustration, mental exhaustion and loss of productivity will eliminate any cost savings you thought you would make.
Firstly, we would like to extend our most sincere apology for your experience and the inconvenience that this has caused you. We appreciate you bringing this to our attention and we hope that you will allow us to further work on this case and address it accordingly.
We have located your account and we are currently looking in to a most suitable resolution to address your concern. Rest assure that we will reach out to you soon.
hahaha oh I love that you reply to my daily reviews on Crazy Domains, it changes nothing your service is still dreadful and I want to cost your business a loss of customers and will continue to until I get what I want.
Honestly this company don’t care about their customer’s time . I opened a ticket 60 days back in November 30 (ticket id is #21897717 ) On their website this company claim that they reply within 24 hours. But they take minimum 7 to 10 days. It’s been more then 10 days and still I am waiting for their reply. When I called them they said that all our higher management is on vacation. They said I have to wait another 14 days. It’s been I never knew any company, that could be so careless.
We are devastated to receive your feedback and we are truly sorry for your inconvenience. It is never our intention to put you at this situation and we are saddened to disappoint you. We appreciate you bringing this to our attention and we hope that you will allow us to provide you a suitable resolution.
I have located your account and I will require sufficient time to conduct an in-depth case investigation. Please be assured that my entire intention is to discern this request to provide you with accurate information and the most suitable resolution.
I had to deal with Crazy Domains with several migration from Open Host to them, as Open Host bought Crazy Domains. Every migration went wrong and they don’t want to own it. Hours on the phone with them and then it takes days to get it fixed, all while your business is down. There is no other words than “they don’t care”. The support engineers are friendly, I must give them that, they must get some abuse as their knowledge is as good as nothing. A simple problem which should be fixed in 15 minutes takes weeks to solve. If the support engineers had just some basic skills and would escalate it when needed to third line as second line is just as bad, but they don’t even know how to describe a problem, as they don’t know what they are talking about. On top of that, as others say in here, nobody owns a problem so you have to start over and over. Weeks of frustrating The saving you gain with the price of the product, you lose with the time needed to get basic things solved.
We regret to hear about your feedback and we are truly sorry for the inconvenience this has caused you. We thank you for bringing this to our attention, and we hope that you will give us a chance to address your concern in the most suitable way.
It would be of great help if you are able to provide us with your complete domain name, customer/member ID, or your contact number. Or send your details through reviews@crazydomains.com.
If you would put just as much effort in making sure that your is giving the level of support you are saying than there wouldn’t be so many complaints and negative comments. For instance I have a support call open now for over 4 weeks, still not solved, as they miss the basic understanding of delivering basic services. They don’t even know the difference between public and internal DNS. If problems don’t get solved soon than I will leave and take all my customers with me.
Crazy Domains – DONT CARE – WONT ESCALATE – BEURECRATIC NIGHTMARE
Crazy domains dont care for clients.
Crazy domains have a reseller – who abandoned their business and left domain holders with no access to their domains. We notified Crazy Domains about this around 6 – 8 months ago. We managed to retrieve that clients Auth code after hours of effort. Now another person has contacted us. Their website and emails are down as their domain is no longer current. Crazy Domains (CD) were contacted two or more weeks ago. They backed the resellers ‘rights’ and tried to contact him. Fair call – although after we outed this guy 6 months ago you would think they would clean up their act with him. We requested the auth code sent to the registered owners email address. No! We were told we need to provide photo id (passport) and a signed letter. Done. We were told we needed to open a CD account. Done. We were told to open it under the owners email address – done. We verified the CD account via the owners email address. done. Two weeks on they are requesting us to send more emails, despite the emails being verified etc. We have raised an ICANN complaint. We still have no access to the clients auth code. CD could have sent it to the authorised email address. Now two weeks later, emails still don’t work, web site is still down. Client is going nuts and now CD aren’t responding to requests for escalation. Complete bureaucratic twerps with no care for their responsibilities or clients businesses. CD dont comply with ICANN or protect clients.
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4.6 
